Refund Policy

Kubbi Refund Policy

At Kubbi, we strive to handle all refunds promptly and fairly. Our refund policy is designed to complement our separate returns policy and ensure clarity for our customers. Please review the details below.

1. Refund Eligibility

Eligible Refunds:

  • Refunds are granted for unused items returned within 365 days of receipt, in accordance with our separate returns policy.
  • Items must be unused, undamaged, and in their original packaging, as outlined in our returns policy.
  • Refunds are approved for items confirmed by Kubbi as faulty, not as described, or incorrectly delivered.
  • Under the Consumer Rights Act 2015, you have a statutory right to a full refund for faulty, not as described, or not fit for purpose goods within 30 days of receipt, or a repair or replacement within 6 months, depending on the nature of the fault.

Non-eligible Refunds:

  • Items showing signs of use, damage, or incomplete packaging.
  • Customised or personalised items, unless faulty.
  • Items sealed for hygiene reasons (e.g., helmets) where the seal is broken, unless faulty.

2. Refund Deductions

Return Shipping Costs:
Return shipping costs are the customer’s responsibility and will be deducted from the refund amount. Kubbi will provide a return shipping label from a trusted carrier.


Shipping Costs

If you are returning an item because you have changed your mind, a return shipping and handling fee will be deducted from your final refund to cover the courier costs we incur. The fee depends on the size and weight of the specific item being returned:

  • Small Items & Accessories (Helmets, Safety Pads, Chargers, and Spare Parts): £5.00 per item

  • Medium Items (S9 Pro Scooters, K4 and K7 Pro Dirt Bikes): £40.00 per item

  • Large Items (K10 Pro Dirt Bikes and Q3 Quads): £80.00 per item

  • Extra-Large/Heavy Items (K22 Teen Dirt Bikes, Q19, and Q32 models): £160.00 per item.


3. Processing Your Refund

Inspection and Approval:
All returned items are inspected upon receipt to verify their condition and compliance with our returns policy. Kubbi reserves the right to refuse refunds for items not meeting the eligibility criteria.

Refund Timeline:
Once approved, refunds are processed within 14 days of receiving the returned item, in accordance with the Consumer Rights Act 2015. You will receive an email notification confirming the refund once it has been processed.

Payment Method:
Refunds will only be issued to the original payment method used during the purchase transaction.

4. Exceptional Cases and Discretion

Kubbi reserves the right to refuse refunds that do not adhere to this policy. Exceptional circumstances may be considered on a case-by-case basis at Kubbi’s sole discretion.

5. Contact Us

For any questions or further assistance regarding refunds, please contact our UK-based customer service at:
support@kubbi.co.uk

If you have concerns about our advertising practices or believe our ads do not align with this policy, please contact us at support@kubbi.co.uk. We are committed to ensuring our advertising complies with applicable standards, including Google Ads policies.