At Kubbi, we strive to handle all refunds promptly and fairly. Our refund policy is designed to complement our separate returns policy and ensure clarity for our customers. Please review the details below.
Eligible Refunds:
Non-eligible Refunds:
Original Delivery Charges:
For orders with standard 3–5 day delivery (marked as “free shipping”), a £30 delivery cost per item will be deducted from your refund to cover our incurred shipping costs, unless the item is confirmed by Kubbi as faulty or incorrectly delivered.
Return Shipping Costs:
Return shipping costs are the customer’s responsibility and will be deducted from the refund amount. Kubbi will provide a return shipping label from a trusted carrier, and the cost of this label will be communicated clearly before processing.
Inspection and Approval:
All returned items are inspected upon receipt to verify their condition and compliance with our returns policy. Kubbi reserves the right to refuse refunds for items not meeting the eligibility criteria.
Refund Timeline:
Once approved, refunds are processed within 14 days of receiving the returned item, in accordance with the Consumer Rights Act 2015. You will receive an email notification confirming the refund once it has been processed.
Payment Method:
Refunds will only be issued to the original payment method used during the purchase transaction.
Kubbi reserves the right to refuse refunds that do not adhere to this policy. Exceptional circumstances may be considered on a case-by-case basis at Kubbi’s sole discretion.
For any questions or further assistance regarding refunds, please contact our UK-based customer service at:
support@kubbi.co.uk
If you have concerns about our advertising practices or believe our ads do not align with this policy, please contact us at support@kubbi.co.uk. We are committed to ensuring our advertising complies with applicable standards, including Google Ads policies.