Warranty Policy

Kubbi Warranty Policy

Please note: Due to the varied nature of our product range, warranty terms differ between electric bikes, electric scooters, and other product categories. Please read the warranty details below carefully.

How to Contact Us

If you want to arrange a return under warranty or are unsure whether your product is covered, please contact our customer service team at support@kubbi.com. Our team will guide you through a few simple questions to determine your warranty eligibility and the repair process.

Most warranty issues are resolved by sending replacement parts. However, some cases may require you to return the product to us for repair. Please refer to our Returns & Refunds page for full details on returns and repairs.

Warranty Coverage

Our warranty starts 14 days after the purchase date and generally covers manufacturer defects for 12 months.

Warranty Period by Product Category — Detailed Breakdown

Product Category Coverage Duration Detailed Explanation
Electric Bikes & Scooters 12 months manufacturer defect This covers any manufacturing or material defects affecting the core mechanical and electrical components that impact safe and proper functioning. This includes: motors, speed controllers, motherboards, frames, wiring, and chargers. Exclusions: Normal wear and tear items such as tires, brake pads, batteries, bulbs, seats, grips, and handlebars are not covered under this 12-month warranty, as these parts naturally degrade with use. Damage due to misuse, accidents, overloading beyond specified limits, improper maintenance, or unauthorised modifications are also excluded.
Wheels & Tires 30 days manufacturer defect Wheels and tires are considered consumable parts because they wear down naturally with regular use and exposure to road or terrain conditions. The warranty covers only defects in manufacturing or materials discovered within 30 days of purchase. Exclusions: Damage due to punctures, cuts, wear from normal use, or impact damage caused by accidents or misuse is not covered.
Batteries 30 days manufacturer defect Batteries are classified as consumable parts because their performance naturally decreases over time due to charging cycles and usage conditions. The warranty covers only defects in manufacturing or materials within 30 days from purchase. Exclusions: Battery degradation, loss of capacity, damage from improper charging, storage conditions, or misuse is not covered.
Other Components 30 days manufacturer defect This category includes smaller components such as seats, handlebars, grips, lights, bulbs, mirrors, and other accessories. These parts are covered for manufacturing defects within 30 days of purchase. Exclusions: Damage caused by wear and tear, accidental damage, improper installation or use, or unauthorized modifications is excluded.

What Is NOT Covered

  • Damage caused by misuse, accidents, improper assembly, or neglect
  • Normal wear and tear including tires, brakes, seats, bulbs, and batteries
  • Damage from overloading beyond product specifications
  • Damage from exposure to water, frost, or adverse weather conditions
  • Faults caused by unauthorised repairs or modifications
  • Loss or damage resulting from improper storage or handling
  • Software or accessory faults not originally supplied by Kubbi
  • External events such as theft, vandalism, or natural disasters

Important Notes

  • Warranty claims require proof of purchase (receipt or invoice). Please keep this safe.
  • Before returning any product, contact Kubbi for an authorisation; returns without authorisation may be refused.
  • Return shipping costs are the responsibility of the customer unless otherwise agreed.
  • We reserve the right to repair or replace defective parts or products at our discretion. If the product is no longer available, a similar product of equal or greater value may be provided.
  • The warranty is non-transferable and applies only to the original purchaser.

Examples of Warranty Exclusions

  • Electric scooters stored in damp or freezing conditions causing electrical failure
  • Electric bikes used beyond their stated weight limit causing motor or controller damage
  • Any product modified or repaired by unauthorised third parties

Maintaining Your Kubbi Product

Regular maintenance and correct usage are essential to ensure your Kubbi product lasts for years. We provide maintenance guides and support materials—please follow these to avoid voiding your warranty.

Our Commitment

We aim to make spare parts available for as long as possible to help you keep your Kubbi product running. If you require parts no longer listed on our website, contact our customer service with detailed information and photos to help us assist you quickly.

Questions?

If you have any questions not covered here or need clarification on warranty terms, please get in touch with us at support@kubbi.com. We’re here to help!