Please note: Due to the varied nature of our product range, warranty terms differ between electric bikes, electric quads, electric scooters, and accessories. Please read the warranty details below carefully.
If you want to arrange a return under warranty or are unsure whether your product is covered, please contact our customer service team at support@kubbi.co.uk. Our team will guide you through a few simple questions to determine your warranty eligibility and the repair process.
Most warranty issues are resolved by sending replacement parts. However, some cases may require you to return the product to us for repair. Please refer to our Returns & Refunds page for full details on returns and repairs.
When you make a warranty claim, our support team will first assess the issue with you over email or a phone call. In most cases, there is no need to send the entire vehicle back. Once we identify the problem, we will send out the necessary replacement parts directly to you. To make the repair as easy as possible, we will also send you a detailed instructional video showing you exactly how to replace the part on your bike, quad, or scooter and get it running perfectly again.
(If an issue cannot be resolved with replacement parts, we may require you to return the product to us for repair).
Our warranty starts 14 days after the purchase date and generally covers manufacturer defects for 12 months on core components.
Below is a detailed breakdown of the warranty period by product category.
| Component | Coverage Duration | Detailed Explanation & Exclusions |
| Core Components | 12 Months |
Covers manufacturing or material defects affecting safe and proper functioning (motors, speed controllers, motherboards, frames, wiring, and chargers). Exclusions: Damage due to misuse, accidents, overloading beyond specified limits, water exposure, or unauthorised modifications. |
| Wheels & Tires | 30 Days |
Consumable parts. Covers only defects in manufacturing or materials discovered within 30 days. Exclusions: Damage due to punctures, cuts, wear from normal use, or impact damage caused by accidents. |
| Batteries | 30 Days |
Consumable parts. Covers manufacturing or material defects only. Exclusions: Battery degradation, loss of capacity, and damage from improper charging, storage conditions, or water. |
| Other Components | 30 Days |
Covers smaller components (seats, handlebars, grips, lights, mirrors, plastics). Exclusions: Damage caused by wear and tear, accidental damage, or improper installation. |
| Component | Coverage Duration | Detailed Explanation & Exclusions |
| Core Components | 12 Months |
Covers manufacturing/material defects affecting the motor, chassis/frame, speed controllers, wiring, and chargers. Exclusions: Damage from overloading, extreme off-roading impacts, water damage, or neglect. |
| Wheels & Tires | 30 Days |
Consumable parts. Covers manufacturing defects discovered within 30 days. Exclusions: Punctures, tread wear, and impact damage. |
| Batteries | 30 Days |
Consumable parts. Covers manufacturing or material defects only. Exclusions: Natural degradation, capacity loss, and damage from improper charging or winter storage. |
| Other Components | 30 Days |
Covers seats, grips, bullbars, plastics, and lights. Exclusions: Normal wear and tear, crash damage, or cosmetic scratches from use. |
| Component | Coverage Duration | Detailed Explanation & Exclusions |
| Core Components | 12 Months |
Covers manufacturing/material defects affecting the motor, motherboard, stem/frame, wiring, and chargers. Exclusions: Damage from jumping, water exposure, overloading, or unauthorised modifications. |
| Wheels & Tires | 30 Days |
Consumable parts. Covers manufacturing defects discovered within 30 days. Exclusions: Punctures, wear from normal use, or impact damage from curbs and potholes. |
| Batteries | 30 Days |
Consumable parts. Covers manufacturing defects only. Exclusions: Natural degradation, capacity loss, and damage from improper charging or storage. |
| Other Components | 30 Days |
Covers grips, mudguards, folding mechanisms, and lights. Exclusions: Normal wear and tear, cosmetic damage, or accidental damage. |
| Product Category | Coverage Duration | Detailed Explanation & Exclusions |
| Helmets & Safety Sets | 30 Days |
Covers manufacturing defects on straps, buckles, and padding. Exclusions: Impact damage. (These items are designed to absorb impacts and must be replaced after a crash; this is not a manufacturer defect). |
| Spare Parts | 30 Days |
Covers manufacturing defects on standalone purchased parts (e.g., throttles, kickstands, controllers). Exclusions: Damage caused by improper installation or use on incompatible items. |
Damage caused by misuse, accidents, improper assembly, or neglect.
Normal wear and tear including tires, brakes, seats, bulbs, and batteries.
Damage from overloading beyond product specifications.
Damage from exposure to water, frost, or adverse weather conditions.
Faults caused by unauthorised repairs or modifications.
Loss or damage resulting from improper storage or handling.
Software or accessory faults not originally supplied by Kubbi.
External events such as theft, vandalism, or natural disasters.
Proof of Purchase: Warranty claims require proof of purchase (receipt or invoice). Please keep this safe.
Return Authorisation: Before returning any product, contact Kubbi for authorisation; returns without authorisation may be refused.
Return Shipping Fees: As outlined in our Returns Policy, if an item is confirmed by Kubbi as faulty or defective under warranty, we will cover the return shipping costs. For all other non-faulty returns, shipping costs are the responsibility of the customer.
Right to Repair: We reserve the right to repair or replace defective parts or products at our discretion. If the product is no longer available, a similar product of equal or greater value may be provided.
Non-Transferable: The warranty is non-transferable and applies only to the original purchaser.
Electric scooters stored in damp or freezing conditions causing electrical failure.
Electric bikes or quads used beyond their stated weight limit causing motor or controller damage.
Any product modified or repaired by unauthorised third parties.
Helmets or safety pads returned with impact damage from a crash.
Regular maintenance and correct usage are essential to ensure your Kubbi product lasts for years. We provide maintenance guides and support materials—please follow these to avoid voiding your warranty.
We aim to make spare parts available for as long as possible to help you keep your Kubbi product running. If you require parts no longer listed on our website, contact our customer service with detailed information and photos to help us assist you quickly.
If you have any questions not covered here or need clarification on warranty terms, please get in touch with us at support@kubbi.co.uk. We’re here to help!
