Privacy Policy

Privacy Policy for Kubbi Imports Ltd

Welcome to Kubbi Imports Ltd (“Kubbi”, “we”, “us”, or “our”). Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.kubbi.co.uk] (the “Site”) and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Data Controller

Kubbi Imports Ltd

Registered Office: 6 Station Lane, Ballynoe Rd, Downpatrick, BT30 8ET

Company Number: NI730972

Email: support@kubbi.co.uk

Telephone: +028-960-05602

Kubbi Imports Ltd is the data controller responsible for your personal data.

2. Information We Collect

We collect and process the following types of information:

a) Personal Data You Provide to Us

Identity Information: name, date of birth
Contact Details: billing and delivery address, email address, phone number
Account Credentials: username, password
Payment Information: payment card details (processed securely via third-party payment providers)
Order Information: products ordered, purchase history
Customer Service Correspondence: emails, chats, phone calls, or other communications

b) Data Collected Automatically

Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: information about how you use our Site, products, and services.
Tracking Data: cookies and similar tracking technologies (see Section 5 below).

3. How We Use Your Data

Kubbi Imports Ltd processes your personal data to:

Provide and manage your orders and account (including payment processing, delivery, refunds, and returns).
Communicate with you regarding your order, service updates, marketing offers (where consented), and customer service enquiries.
Improve and personalise our services and website, including product recommendations.
Comply with legal obligations, including tax, accounting, and anti-fraud measures.
Prevent fraud and misuse of the website or services.
Conduct marketing and advertising, including targeted advertising through platforms such as Google and Meta, in compliance with their policies and your marketing preferences.

4. Legal Basis for Processing

Under UK GDPR, our legal bases for processing your data are:

Contractual necessity: to fulfil our contract with you (e.g., processing your order).
Consent: where you have explicitly agreed to receive marketing communications. You can withdraw consent at any time.
Legitimate interests: for running and improving our business, fraud prevention, and direct marketing, provided this does not override your rights and freedoms.
Legal obligation: to comply with applicable laws and regulations.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyse site traffic, and deliver personalised advertisements.

Types of cookies used: necessary cookies, performance cookies, functionality cookies, and targeting/advertising cookies.
Third-party cookies: including Google Analytics, Google Ads, Meta Pixel (Facebook Ads), and other advertising networks for tracking and remarketing purposes.
Cookie Consent: On your first visit, you will be asked to consent to non-essential cookies. You may manage your cookie preferences at any time via our cookie settings link.

For more details, please see our Cookie Policy [link to separate cookie policy].

6. Data Sharing and Transfers

We may share your personal data with:

Service providers and partners: including payment processors, delivery companies, IT and hosting providers, marketing platforms (such as Google and Meta), and customer service providers.
Legal and regulatory authorities: where required by law or to protect legal rights.
Business transfers: in case of mergers, acquisitions, or asset sales.

Where data is transferred outside the UK or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Typically:

Order data and transaction records are retained for at least 6 years to comply with UK tax laws.
Marketing data is retained until consent is withdrawn or opt-out is requested.
Account data is retained while your account remains active or as needed for legal compliance.

8. Your Rights

Under UK GDPR and related laws, you have the right to:

Access: request a copy of your personal data we hold.
Rectification: correct any inaccurate or incomplete data.
Erasure: request deletion of your data, subject to legal and contractual limitations.
Restriction: limit our processing of your data in certain circumstances.
Data Portability: receive your data in a portable format.
Object: object to processing for direct marketing or legitimate interests.
Withdraw Consent: where processing is based on consent.
Complain: to the Information Commissioner’s Office (ICO) if you believe your data rights have been violated.

To exercise any of these rights, please contact us at support@kubbi.co.uk.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. Our security measures include SSL encryption, secure payment gateways, regular security reviews, and staff training.

10. Children’s Privacy

Our Site and services are not directed to children under the age of 16. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected such data, please contact us to request deletion.

11. Advertising Compliance

Kubbi Imports Ltd complies fully with Google Ads and Meta Ads policies, including:

Respecting user privacy and providing clear opt-in/opt-out for personalised ads.
Properly disclosing the use of cookies and tracking technologies.
Avoiding prohibited content and targeting practices.
Enabling users to control ad preferences via Google and Meta ad settings.

12. Limitation of Liability and Indemnity

Kubbi Imports Ltd will not be liable for any indirect, incidental, consequential, or punitive damages arising out of or relating to your use of our Site or services.
We do not guarantee the accuracy, completeness, or reliability of the content on our Site or products, and you acknowledge that any reliance on such content is at your own risk.
Kubbi Imports Ltd disclaims all warranties, express or implied, including merchantability or fitness for a particular purpose.
You agree to indemnify, defend, and hold harmless Kubbi Imports Ltd, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from your use of our Site, breach of this Privacy Policy, violation of any law or the rights of a third party.
Kubbi Imports Ltd reserves the right to refuse service, terminate accounts, or remove content at our sole discretion.
Nothing in this policy excludes or limits our liability where prohibited by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Kubbi Imports Ltd