This policy explains where we deliver, how quickly orders are dispatched, which couriers we use, and what happens at the doorstep. For details on cancelling an order, returning a product, or claiming for a damaged or faulty item, please see our Returns Policy, Refund Policy, and Warranty Policy.
We currently ship across mainland UK, Northern Ireland, and the Republic of Ireland.
We do not ship outside these regions at present. If you are based elsewhere and would like to register interest in international shipping, please email support@kubbi.co.uk.
Orders placed before 1:00 PM on a working day are dispatched the same day.
Orders placed after 1:00 PM are dispatched the next working day.
Orders placed on Saturday or Sunday are dispatched on Monday (or the next working day if Monday is a public holiday).
Working days are Monday to Friday, excluding UK public holidays.
We offer a tracked 48-hour delivery service on most items, beginning from the day of dispatch.
For larger and heavier items shipped on our 2-person or 3-person delivery service, delivery may take slightly longer due to the nature of that service. The courier will contact you to arrange a delivery slot, which can add 1 to 2 working days to the standard timeframe.
Delivery times are estimates and exclude weekends and UK public holidays. The clock starts from the day of dispatch, not the day the order is placed.
Items under 25 kg. We use DX Delivery Service. These are typically smaller products such as helmets, accessories, spare parts, and lighter bikes.
Items over 25 kg. We use AIT Delivery Service on a 2-person or 3-person delivery, depending on the size and weight of the item. This applies to our larger electric bikes and quads.
Once your order has been dispatched, you will receive an email containing your tracking number and a link to track the parcel directly with the courier.
You can also check the status of your order anytime via our Track Order page at kubbi.co.uk/apps/track123.
Larger Kubbi products are delivered by AIT on a 2-person or 3-person team. This applies to items over 25 kg, including most of our electric quads and larger bikes.
Before delivery, the AIT team will contact you to:
Please ensure someone over 18 is available at the address to take delivery and sign for the item.
All Kubbi products arrive approximately 95% pre-assembled. The remaining setup is typically minor — for example, attaching handlebars, mirrors, or wheels — and takes around 15 to 30 minutes with the tools and instructions supplied in the box.
Our couriers, including the 2-person and 3-person AIT teams, will deliver the item in its original packaging to your chosen ground-floor room or driveway. They will not unbox, assemble, or set up the product for you. This applies to all couriers across the industry, not just Kubbi.
Step-by-step assembly videos for every model are available on our website and YouTube channel.
All Kubbi deliveries are sent on a signature-required service, and the person signing should be 18 or over.
In practice, some courier drivers now record proof of delivery using a photograph and GPS location rather than a physical signature, particularly during busy periods or where no one is at the property. While our courier contracts require a signature, this practice has become widespread across the industry and is treated by couriers as valid proof of delivery.
It is your responsibility as the customer to:
If your parcel is delivered with photographic and GPS-confirmed proof of delivery to your property and the item is subsequently lost, stolen, or removed, we are unable to claim compensation from the courier — the courier considers the delivery fulfilled. In these cases the loss is the responsibility of the customer.
If you believe a parcel was marked as delivered but did not in fact arrive at your property, please contact us immediately at support@kubbi.co.uk. We will work with you and the courier to investigate, including reviewing GPS data and photographic evidence.
For larger items on the 2-person or 3-person AIT service, please ensure:
If a delivery cannot be completed due to lack of access, a missed appointment, or no one being available to sign, a redelivery or storage fee may apply. We will always confirm any such charge with you before applying it.
If you miss a delivery, the courier will leave a card and attempt to reschedule. After two failed attempts, the parcel may be returned to our warehouse. A redelivery fee may apply to cover the cost of resending the parcel to you.
If you would prefer to cancel rather than have the parcel redelivered, our cancellation fees apply — please see our Returns Policy.
If you refuse to accept a delivery when the courier arrives — including because the delivery is later than you expected — this is treated as a return. The standard return shipping fee for your product applies and is deducted from your refund.
If you would prefer to cancel before the courier reaches your door, please contact us at support@kubbi.co.uk as early as possible — recall fees are lower than return fees. See our Returns Policy for the full fee tables and process, including the statutory exception that applies where we have failed to deliver within 30 days.
You are responsible for providing the correct delivery address at checkout. If a parcel is sent to the wrong address because the information you provided was incorrect, any additional courier charges to recover or redirect the parcel are payable by you.
If you spot an error after placing your order, please email support@kubbi.co.uk as soon as possible. We can amend the address before dispatch but not once the order is with the courier.
Every Kubbi product is inspected and securely packaged before dispatch. In the rare case that a product arrives with transit damage, please contact us within 48 hours of delivery at support@kubbi.co.uk with photographs of the product and the packaging.
This is handled through our Warranty Policy, which covers full replacement or refund for dead-on-arrival and transit-damaged items.
If your tracking shows no movement for more than 5 working days from the dispatch date, please email support@kubbi.co.uk with your order number. We will open an investigation with the courier.
If a parcel is confirmed lost in transit (without proof of delivery), we will dispatch a replacement free of charge or issue a full refund — your choice.
Under the Consumer Rights Act 2015, we are required to deliver your order within 30 days of the order date, unless we have agreed a longer delivery period with you at the time of purchase.
If we are unable to meet this timeframe, you have the right to cancel for a full refund. Please contact support@kubbi.co.uk and we will arrange this immediately.
If you have any questions about shipping or delivery, please get in touch.
Email: support@kubbi.co.uk
Web: kubbi.co.uk
Address: Kubbi Imports Ltd, Carryduff, Northern Ireland
