Kubbi FAQ's
Product Features & Usage
Orders, Shipping & Returns
Technical Support & Maintenance
Are Kubbi bikes and scooters suitable for beginners?
Absolutely. Kubbi designs all models with stability, safety features, and simple controls to support new riders learning to balance and control their bikes or scooters.
What age range are Kubbi bikes and scooters suitable for?
Kubbi electric bikes and scooters are designed for children aged 3 to 16 years old. We offer different models with size and speed options tailored to fit various age groups safely.
How fast can Kubbi bikes and scooters go?
Depending on the model, Kubbi bikes and scooters have top speeds ranging from 13 km/h up to 30 km/h, ensuring a fun yet safe ride for children.
Are Kubbi bikes and scooters easy to assemble?
Most Kubbi products come partially assembled with clear instructions for completing setup at home. Our customer support team is also available to assist if needed.
What shipping options are available?
We provide free standard shipping with delivery in 3-5 business days. For faster delivery, we also offer a paid 48-hour shipping option.
Where do you ship Kubbi products?
Currently, we only ship across the UK.
Are Kubbi orders tracked?
Yes, all orders are fully tracked and require a signature upon delivery to ensure your product arrives safely.
What is your returns policy?
We offer a 60-day returns window for unused products returned in their original packaging.
Do Kubbi products come with a warranty?
Yes, all Kubbi products come with a 12-month warranty covering manufacturing defects and faults under normal use.
How do I get technical support for my Kubbi bike or scooter?
If you experience any technical issues, please email our support team at support@kubbi.co.uk. We’re here to help with troubleshooting, repairs, and advice.
What should I do if my Kubbi won’t turn on or respond?
First, check that the battery is fully charged. Try restarting the device by turning it off and on again. If it still doesn’t work, contact our support team for further assistance.
What warranty coverage do Kubbi products have?
Kubbi bikes and scooters come with a 12-month warranty covering manufacturing defects and faults under normal use. For warranty service, please contact support@kubbi.co.uk.